Crestmead Medical Surgery

Payment is required on the day of the consultation and can be made by cash, EFTPOS, or Credit Card (excluding Diners and AMEX cards). Workers’ compensation patients must provide a claim number each time they present for a consultation.

Please dial Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is:

Logan Hospital
Cnr of Armstrong & Loganlea Road
Meadowbrook QLD 4131
(07) 3299 8899

After Hours is provided by Hello Home Doctor Service on 134 100

A personally controlled eHealth record is a secure online summary of your health information. You control what goes into it, and who is allowed to access it.

Your eHealth record allows you and your doctors, hospitals, and other healthcare providers to view and share your health information to provide you with the best possible care.

An eHealth record gives you more control over your health information than ever before, placing you at the centre of Australia’s health system. Crestmead Medical Surgery will be participating in eHealth.

If you are a regular patient, telehealth services may be available. Telehealth services are at the discretion of your GP. Please contact the practice for more information.

The doctors at Crestmead Medical Surgery need patients to register for MyMedicare for access to longer telephone consultations. MyMedicare is a government initiative to encourage continuity of care by nominating your clinic and doctor for your ongoing care. Medicare has added new billing items to allow for the provision of longer telephone consultations for MyMedicare registered patients only, and later this year other services will be limited to MyMedicare patients only. You can register via Medicare online, MyGov or the Medicare App.. Forms are available at reception for manual registration if you have trouble registering online

We pride ourselves on creating an inclusive environment and welcoming patients from all backgrounds.  If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking. 

National Relay Service (NRS) 

For patients with a hearing/communication impairment 

Phone: 133 677

Translating and Interpreting Service (TIS) 

For patients who speak languages other than English and require the services of an Interpreter 

Phone: 131 450

This centre operates on an appointment basis. Walk-ins are accepted, however, there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP.

Appointments

Our medical centre operates on an appointment basis. Our appointment system caters for urgent, non-urgent, complex, planned chronic care and preventative healthcare.

If you need more time with your GP, please arrange an extended consultation when booking your appointment. Please advise reception staff if you have more than one issue to discuss so the appropriate consultation time can be booked.

Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

It is important that you arrive on time for your appointment, which will give the doctor the best chance of running on time. Patients who arrive late for their appointment may be asked to reschedule on another day. Please be aware that a no-show fee of $40 may apply for late and non-attendance (see below).

If you cannot keep your appointment, we require that you notify the clinic as soon as possible. Your cancellation allows us to reallocate the appointment to another patient. A $40 no-show fee will be charged if notice is not received 24 hours in advance, and future consults privately billed, with pre-payment required.

We can provide home visits for regular patients, or where the doctor deems it to be necessary. Please discuss with your treating GP.

GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken, and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to a clinical staff member in an emergency.

Communication via email is inherently insecure, we cannot provide any assurance regarding the security of the information you communicate to us via email. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information that you transmit to us via email is transmitted at your own risk. For all patient enquiries, we ask you to contact reception directly at (07) 3299 7234.

We are always looking to improve the care we provide at Crestmead Medical Surgery and continue to meet patients’ needs by listening to your feedback. If you ever have any issues with our service, we would like to hear from you. Please feel free to talk to your doctor or our friendly reception team. We take your concerns, suggestions, and complaints seriously. All formal complaints should be in writing and sent to: jacki@laviniamedical.com.au

If you have a complaint that you feel has not been resolved by the Practice, please contact:

The Office of the Health Ombudsman

Ph: 133 OHO (133 646)

E: complaints@oho.qld.gov.au

If you require a copy of your records to be sent elsewhere our practice sends a summary for free, but may charge up to $40 for preparing records.

 We may contact you about your results or for a follow up appointment via SMS, phone and/or letters.

It is important to note that when we contact you via SMS or letter, we are doing so via our practice software systems. If a message includes the words “clinically significant”, please do not be alarmed. This means that your doctor has determined that it is important for you to return to see them in a timely manner.

To ensure we can contact you about your results or appointments, please advise our reception teams that you would like to opt-in to receive SMS communications and don’t forget to let us know if any of your contact information has changed.

Your doctor will generally advise the follow-up plan at the time of ordering the tests. Results of these tests will not be given over the phone unless otherwise specified. Staff will notify patients of any results that require follow-up and schedule an appointment for these to be discussed with the doctor. You are encouraged to follow up and discuss any test you have had, to ensure that you understand the result and any further action required. You are also welcome to ask for copies of your results.

At Crestmead Medical Surgery, we are absolutely committed to preventative care. That means we like to prevent problems, illnesses and conditions before they happen by promoting a healthy lifestyle and regular check-ups with your GP. We may send you a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your Doctor know.

We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for an ongoing problem and require a repeat referral, please advise our receptionist.

We ask where possible that you try to obtain your prescriptions during your consultation. 

If you need repeat prescriptions, we ask that you make an appointment to see your doctor so that the medical condition for which the scripts are written can be checked.

Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorised members of staff. You will be required to sign a release form should you need your medical records to be transferred. Please ask the receptionist if you would like a copy of our Privacy Policy.