Offering a comprehensive range of medical services, procedures and testing
Shop 13-14, 55 Waratah Drive, Crestmead,
Monday–Friday 8.00am – 5.00pm
Saturday 9.00am – 3.00pm
Sunday 9.00am – 4.00pm
Women’s Health Specialist Dr Aliya ALLADIN – Tuesdays 09:00am – 2:00pm
N.B. This clinic does not offer an after-hour service. For all urgent medical problems, please contact your nearest hospital.
Meet the Doctors at Crestmead Medical Surgery
Where to find Crestmead Medical Surgery
Located in Crestmead in Queensland, you’ll find our clinic in a shopping complex with ample parking available. You’ll easily find our main entrance, with pathology services being located right next door. There is also a pharmacy nearby so you can pick up your prescriptions on your way home. Our bulk-billing practice is open 7 days for your convenience.
We operate an appointment system but do keep some appointments open for urgent consultations. You can make an appointment with your doctor by telephoning the surgery. Standard consultations are 10 minutes duration. This may change if there has been emergencies or if the surgery is very busy. The doctor is able to address one medical problem per consultation, which allows that problem to be dealt with thoroughly and comprehensively, and to allow miscellaneous related issues to be addressed. Longer appointments can be made though will incur a private fee. Home visits are available by prior arrangements with the receptionist and as clinically required after discussion with the treating doctor.
You will be informed if fees apply.
Third Party Consent
Contacting your Doctor
If urgent, please give reception staff a clear, concise explanation of the nature of the emergency. This information will be passed on to the doctor. Alternatively, contact the nearest hospital or call 000 if life threatening.
Our patients will be given the option of being contacted by electronic means via email, however this is not our preferred method of communication.
Recall and Reminder Systems
As part of our quality assurance and accreditation we will invite you to participate in a survey requesting your views of the practice. All surveys are confidential and assist us in improving our service delivery.
However, please do not wait for a survey to be distributed before you voice your concerns or suggestions. Suggestions or complaints may be placed in the ‘suggestion box’ in the waiting area or discussed with the practice manager. All communications are completely confidential. We will make every effort to respond quickly to your suggestion.
Alternatively you can raise any concerns with the Health Care Complaints Commission by contacting them on
Level 12, 323 Castlereagh Street, Sydney
Tel: (02) 9219 7444
Email: [email protected]
National Relay Service (NRS)
For patients with a hearing/communication impairment
Phone: 133 677
Translating and Interpreting Service (TIS)
For patients who speak languages other than English and require the services of an Interpreter
Phone: 131 450
Engaging with Other Services, Referrals and Scripts
Our practice regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information (referral letter) to plan and facilitate optimal care. It will be necessary to have a consultation with your doctor before a referral can be made.
Scripts will not be given over then phone. You will need to book an appointment with your doctor if you require repeat scripts to ensure you are receiving appropriate care.
Transfer of Medical Notes
Medical related fees for our clinic
Although most of our appointments are done through bulk-billing, longer or complex consultations will incur a private fee. Medicals and non-Medicare card holders will need to pay a fee at the time of consultation. Fees are as follows:
- Standard consultation, bulk-billed: $37.60
- Standard consultation, private fee: $85
- Long consultation, private fee: $130
- Basic medical: $200 + GST
For your convenience we accept EFTPOS or cash payments along with Visa or MasterCard.
Bulk Billing is available for standard consultations (up to 15 minutes):
- All children up to the age of 16 years
- All patients with a current Medicare card and a:
o Pensioner card
o Health Care card
o Commonwealth Seniors Health card
Services provided at Crestmead Medical Surgery
Contact crestmead Medical Surgery to book an appointment
To enquire about the services we offer, or to book an appointment, please get in touch and our friendly receptionists will be happy to help you.
If you want to send us feedback or have a general query, please send us an email using the form below.