Valley Road Medical Centre & Skin Clinic

Payment is required on the day of the consultation and can be made by cash, EFTPOS, or Credit Card (excluding Diners and AMEX cards). Workers’ compensation patients must provide a claim number each time they present for a consultation.

Please dial Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is:

Mersey Community Hospital 

Torguay Road 

Latrobe TAS 7307

(03) 6478 5500

Emergencies call 000

Patients are advised to call Health Direct on 1800 022 222. Their call is triaged by a nurse. Health Direct triage nurse will contact the GP on call for GP Assist for patients requiring the emergency department. Devonport Urgent Care Clinic (03) 6411 6771 Monday to Sunday 2 pm to 8 pm

If you are a regular patient, telehealth services may be available. Telehealth services are at the discretion of your GP. Please contact the practice for more information.

The doctors at Valley Road Medical Centre & Skin Clinic need patients to register for MyMedicare for access to longer telephone consultations. MyMedicare is a government initiative to encourage continuity of care by nominating your clinic and doctor for your ongoing care. Medicare has added new billing items to allow for the provision of longer telephone consultations for MyMedicare registered patients only, and later this year other services will be limited to MyMedicare patients only. You can register via Medicare online, MyGov or the Medicare App.. Forms are available at reception for manual registration if you have trouble registering online

We pride ourselves on creating an inclusive environment and welcoming patients from all backgrounds. If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking.
National Relay Service (NRS)
For patients with a hearing/communication impairment
Phone: 133 677
Translating and Interpreting Service (TIS)
For patients who speak languages other than English and require the services of an Interpreter
Phone: 131 450

Walk-ins
This centre operates on an appointment basis. Walk-ins are accepted, however, there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP.
Appointments
Our medical centre operates on an appointment basis. Our appointment system caters for urgent, non-urgent, complex, planned chronic care and preventative healthcare.
If you need more time with your GP, please arrange an extended consultation when booking your appointment. Please advise reception staff if you have more than one issue to discuss so the appropriate consultation time can be booked.
Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

Late Arrivals
It is important that you arrive on time for your appointment, which will give the doctor the best chance of running on time. Patients who arrive late for their appointment may be asked to reschedule on another day. Please be aware that a no-show fee of $40 may apply for late and non-attendance (see below).

Non-Attendance
If you cannot keep your appointment, we require that you notify the clinic as soon as possible. Your cancellation allows us to reallocate the appointment to another patient. A $40 no-show fee will be charged if notice is not received 24 hours in advance, and future consults privately billed, with pre-payment required.

Home Visits
We can provide home visits for regular patients, or where the doctor deems it to be necessary. Please discuss with your treating GP.

GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken, and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to a clinical staff member in an emergency.

Communication via email is inherently insecure, we cannot provide any assurance regarding the security of the information you communicate to us via email. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet.

Accordingly, any personal information or other information that you transmit to us via email is transmitted at your own risk. For all patient enquiries, we ask you to contact reception directly at (03) 6424 7598.

We are always looking to improve the care we provide at Valley Road Medical & Skin Clinic and continue to meet patients’ needs by listening to your feedback. If you ever have any issues with our service, we would like to hear from you. Please feel free to talk to your doctor or our friendly reception team. We take your concerns, suggestions, and complaints seriously. All formal complaints should be in writing and sent to: jacki@laviniamedical.com.au

If you have a complaint that you feel has not been resolved by the Practice, please contact:Health Complaints Commissioner Tasmania
NAB House, Level 6
86 Collins Street
Hobart Tasmania

Write to us
Health Complaints Commissioner
GPO Box 960
HOBART TAS 7001
Telephone
1800 001 170
(Free call from a landline nationally, but call charges may apply from a mobile phone or pay phone)
Fax
03 6173 0231
Email
health.complaints@healthcomplaints.tas.gov.au

If you require a copy of your records to be sent elsewhere our practice sends a summary for free, but may charge up to $40 for preparing records.

Your doctor will generally advise the follow-up plan at the time of ordering the tests. Results of these tests will not be given over the phone unless otherwise specified. Staff will notify patients of any results that require follow-up and schedule an appointment for these to be discussed with the doctor. You are encouraged to follow up and discuss any test you have had, to ensure that you understand the result and any further action required. You are also welcome to ask for copies of your results.

We ask where possible that you try to obtain your prescriptions during your consultation. If you need repeat prescriptions, we ask that you make an appointment to see your doctor so that the medical condition for which the scripts are written can be checked.

Your medical record is a confidential document. It is the policy of this practice to always maintain the security of personal health information and to ensure that this information is only available to authorised members of staff. You will be required to sign a release form should you need your medical records to be transferred. Please ask the receptionist if you would like a copy of our Privacy Policy.